Return & refund Policy

Shipping:

Upon the shipment of your order, you will receive an email and SMS containing the tracking information for your order. The estimated time for the delivery of your order is as follows:

The total delivery time is calculated from the moment your order is placed to the moment it arrives at your location. This total delivery time is divided into two components:

Processing time (1-2 days): This is the time required to prepare your item(s) for shipment from our warehouse. It encompasses tasks such as item preparation, quality checks, and packing for shipping.

Shipping time (3-7 days): This refers to the time it takes for your item(s) to travel from our warehouse to your specified destination.

Refunds and Returns (If applicable):

Please note that orders cannot be canceled once they have been placed, and we do not offer refunds as a standard policy. However, if the skin delivered to you does not match the one you ordered, you are eligible for an exchange within 24 hours.

Exchange:

If the delivered skins are in poor condition or the skin does not fit your mobile device properly, please take photographs and record the issues. Send these visual materials to us at Mobimela.com@gmail.com. Our team will promptly assess the situation and initiate an exchange process, which will be completed within 24-48 hours.

For any inquiries regarding refunds and replacements, please do not hesitate to contact us at Mobimela.com@gmail.com. We are here to assist you.